Frequently Asked Questions This section contains frequently asked questions that will help with troubleshooting and provide information about device compatibility.

How to Create a Virtual Library Card in the Palace App Instructions for creating a virtual library card in the Palace app. This document also includes instructions for resetting your password and enabling location.
Please note that most participating public libraries allow patrons to sign in to the Palace app using their library-issued barcode and PIN/password (if required). If your library does not have a "Create a Card" link on their sign in page please use your library-issued barcode and PIN/password to sign in.